A Chief of Staff can transform a CEO's effectiveness — or become an expensive misunderstanding. Because the role runs on trust and fit, hiring one is unlike any other senior search. Here is how.
Define what this Chief of Staff will own
Because the Chief of Staff role is so variable — from running the leadership rhythm to driving major cross-functional initiatives — the first step is defining what this one will actually do. Is the priority execution and follow-through, strategic projects, or acting as the CEO's right hand across everything? A vague mandate is the most common reason the role disappoints.
Hire for trust and judgement first
More than almost any role, a Chief of Staff succeeds or fails on trust and fit with a specific leader. They operate at the centre of the business, privy to sensitive information and speaking with the leader's authority — which demands exceptional judgement, discretion, and genuine chemistry with the CEO. These qualities matter more than a conventional track record, and they are what the search must assess for.
Look for influence without ego
A strong Chief of Staff gets things done through influence rather than formal authority, and is comfortable operating behind the scenes to make the leader and the organisation more effective. Leaders who need visible ownership or a clear empire tend to struggle in the role. Assessing for the temperament to drive outcomes without needing the credit is central.
How the search works
Because chemistry and trust are decisive, a retained search works closely with the leader to understand what they need in a right hand, and assesses candidates for judgement, discretion, and genuine fit — not just capability on paper.
Hiring a Chief of Staff?
We help leaders define and recruit a Chief of Staff — assessing for the trust, judgement, and fit the role demands.
Explore Executive Search →Frequently asked questions
What should you look for when hiring a Chief of Staff?
Trust, judgement, discretion, and genuine fit with the specific leader — as much as experience. The role runs on influence rather than authority, so chemistry with the CEO and the temperament to drive outcomes without needing credit are decisive.
Why is hiring a Chief of Staff different?
Because the role operates at the centre of the business on the leader's behalf, success depends heavily on trust and personal fit with that leader — more than on a conventional track record. Defining the specific mandate first is also essential.
Related: What Does a Chief of Staff Do? · How to Hire a COO · When to Make Your First C-Suite Hire
