Norman Consultants recruits COOs and operations leaders for hotels, restaurants, and hospitality groups — the executives who run the operating engine and the guest experience at scale.
In hospitality, operations is the product. The COO or operations leader owns service standards, property and portfolio performance, labor and cost discipline, and the consistency of the guest experience across every site. It is a role that lives at the intersection of people, process, and margin — and the difference between a good hospitality business and a great one usually runs through it.
We recruit operations leaders for hotel and restaurant groups, multi-property portfolios, and scaling hospitality brands — executives who deliver excellence and economics together.
Tell us about the business and the mandate. We'll share a confidential read on the market and the talent.
Start a conversationWe define the role, the brief, and the realistic target universe across hospitality.
We reach the operators who aren't looking — through a specialist network built over years.
Rigorous, confidential assessment against the mandate, through to offer and onboarding.
They own the operating engine — service standards, property and portfolio performance, labor and cost, and the consistency of the guest experience across sites.
Yes — for hotels, resorts, restaurants, and hospitality groups, from property to portfolio leadership.
Yes — every search is retained, rigorous, and confidential.
Retained hospitality executive search across the United States.
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