Norman Consultants recruits Chief People Officers and senior HR leaders for hospitality businesses — the executives who make a service brand deliverable through the people who deliver it.
In hospitality, the product is the people. The HR or People leader owns the systems that let a brand show up consistently across many sites and shifts — hiring at scale, developing managers, building culture, and holding the experience together through the realities of a high-volume, frontline workforce. It is among the most operationally demanding people roles in any sector.
We recruit HR and People leaders who pair genuine commercial partnership with a deep understanding of frontline, multi-site service — leaders who can build the talent and the culture a hospitality brand runs on.
Tell us about the business and the mandate. We'll share a confidential read on the market and the talent.
Start a conversationWe define the role, the brief, and the realistic target universe across hospitality.
We reach the operators who aren't looking — through a specialist network built over years.
Rigorous, confidential assessment against the mandate, through to offer and onboarding.
They lead people strategy for a hospitality business — hiring and retention at scale, leadership development, culture, and the workforce systems that let a service brand deliver consistently across many sites.
Yes — we recruit Chief People Officers and senior HR leaders for hotels, restaurants, and multi-site service businesses.
Yes — retained, rigorous, and confidential.
Retained hospitality executive search across the United States.
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