Norman Consultants recruits Chief Operating Officers and operations leaders — the executives who run the operating engine and deliver excellence at scale.
The COO owns operations, service and experience standards, and the playbook that lets a business scale without losing what made it work. Across hospitality, multi-unit consumer, and product businesses, operational excellence is the difference between good and great.
We define the role, the brief, and the realistic target universe across our sectors.
We reach the operators who aren't looking — through specialist networks built over years.
Rigorous, confidential assessment against the mandate, through to offer and onboarding.
It recruits Chief Operating Officers and senior operations leaders through a retained, specialist process — for businesses scaling operations and field performance.
Yes — across hospitality, consumer services, experiential, and multi-unit brands.
Yes.
Retained COO executive search across beauty, consumer, and adjacent sectors.
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