Norman Consultants recruits COOs and operations leaders for multi-unit, four-wall, and experiential consumer businesses — the executives who run field operations and own the unit economics.
In four-wall and experiential businesses, operations is where the model is proven or broken. The COO owns field operations, service and experience standards, labor and the P&L at the unit level, and the playbook that lets a concept scale without losing what made it work. Great multi-unit operators turn a promising format into a repeatable, profitable machine.
We recruit operations leaders for consumer services, experiential, and multi-unit businesses — executives who scale field operations and protect unit economics.
Tell us about the business and the mandate. We'll share a confidential read on the market and the talent.
Start a conversationWe define the role, the brief, and the realistic target universe across consumer services and experiential.
We reach the operators who aren't looking — through a specialist network built over years.
Rigorous, confidential assessment against the mandate, through to offer and onboarding.
They own field operations, service and experience standards, labor, and unit-level P&L — building the playbook that lets a concept scale profitably.
Yes — for consumer services, experiential, and multi-unit four-wall businesses.
Yes.
Retained consumer services and experiential executive search across the United States.
Start a search
